Case Study: Scottish Water engages customers in strategic planning with Delib's Citizen Space

Shaping the future of water services

Scottish Water, which provides essential water and waste water services across Scotland, faced the challenge of ensuring their new Strategic Plan was shaped by extensive public consultation to maintain customer trust. To achieve this, they partnered with the vendor Delib and utilized their Citizen Space platform to widely gather feedback.

Delib's solution provided a user-friendly digital response mechanism through Citizen Space, which was used alongside in-person events to maximize accessibility for the public. This approach allowed Scottish Water to successfully open up their "Shaping the Future" consultation, enabling people to participate at any time and ensuring their priorities and views on service improvements were heard.

Scottish Water