Case Study: SEPA builds transparent, accessible public engagement with Delib’s Citizen Space

SEPA delivers accessible consultations with Delib, including 7,000+ responses

The Scottish Environment Protection Agency (SEPA) faced the challenge of consulting on a highly diverse and often technically complex range of environmental issues, from radioactive substances to flood risk plans. To manage these varied and sometimes controversial consultations and build public trust, they partnered with vendor Delib and implemented their Citizen Space platform.

Delib's Citizen Space provided a consistent and transparent consultation hub, enabling SEPA to manage all engagements in one accessible place. The solution delivered measurable results, seamlessly handling consultations that attracted from a dozen to over 7,000 responses. This streamlined approach strengthened Scotland's environmental governance by making SEPA's regulatory process more publicly accessible, accountable, and responsive to stakeholder input.

SEPA