Case Study: Senior Australians and Aged Care achieves broader stakeholder input on the Draft Charter of Aged Care Rights with Delib Citizen Space

Senior Australians and Aged Care - Customer Case Study

The customer, the Senior Australians and Aged Care division of the Australian Government Department of Health, faced the challenge of gathering input from a diverse group of stakeholders for the draft Charter of Aged Care Rights. They needed a consultation process that would allow care recipients, families, providers, and advocacy groups to easily provide their feedback online. To achieve this, they turned to the vendor Delib and utilized its Citizen Space platform.

Delib's solution provided a digital platform that facilitated a wide-reaching and accessible public consultation. By using Delib's Citizen Space, the department successfully collected the necessary input from all affected parties to help shape the national charter, ensuring the final document was created with a shared understanding among everyone involved in the aged care sector.