Case Study: Scottish Borders Council engages citizens in budget savings conversations with Delib Dialogue

Scottish Borders Council - Customer Case Study

The Scottish Borders Council faced a significant budget challenge and needed to find savings by opening a conversation with its citizens. To address this, the council used Delib's Dialogue platform to effectively consult the public and gain insights into potential areas for efficiency.

Delib's solution provided an accessible online platform that encouraged widespread citizen involvement across the council's large area. The use of Dialogue resulted in strong user participation with many actionable ideas submitted, leading the council to channel feedback directly into its budget-setting process. This success made the platform a regular part of the council's public participation strategy.

Scottish Borders Council