Case Study: Scottish Borders Council revitalises public consultation with Delib’s Citizen Space

Scottish Borders Council - Customer Case Study

Scottish Borders Council needed to revitalize its consultation process, as its existing methods were not achieving the desired public engagement. The council sought to move its consultation activity primarily online and required a platform that could handle diverse needs while ensuring GDPR compliance. They turned to Delib and its product, Citizen Space, for a solution.

Delib's Citizen Space provided a central consultation hub with built-in data compliance features. The council used the platform for everything from public consultations to internal staff surveys, utilizing features like skip logic to combine multiple surveys and reduce workload. The solution enabled a comprehensive engagement program, with hundreds of consultations run since 2017. Measurable impacts include the Active Travel Strategy (301 responses) and a play park consultation (138 responses) that directly shaped new equipment, demonstrating clear outcomes through their "We Asked, You Said, We Did" approach.

Scottish Borders Council