Case Study: Royal Borough of Kensington and Chelsea makes its Citizens’ Panel easier to find and manage with Delib’s Citizen Space

Royal Borough of Kensington and Chelsea supports 11 million responses with Delib

The Royal Borough of Kensington and Chelsea (RBKC) faced the challenge of ensuring all resident voices were heard across its diverse neighborhoods. To better listen to residents and give them a greater say in local matters, the council established a Citizens' Panel. They partnered with vendor Delib to manage this panel using their Citizen Space platform.

Delib's solution involved using Citizen Space's configurable hub to host the panel, making its activities transparent and easy to find while keeping administration straightforward. This approach allowed the council to gather a wider variety of local views, reliably identify resident priorities, and ensure seldom-heard groups were represented. By implementing this with Delib, RBKC could more effectively determine the appropriateness of local developments and instill greater trust among its residents.

Royal Borough of Kensington and Chelsea