Case Study: Royal Borough of Kensington and Chelsea streamlines TRO consultations with Delib’s Citizen Space

Royal Borough of Kensington and Chelsea manages 11,000+ consultation responses with Delib

The Royal Borough of Kensington and Chelsea, a densely populated London borough, faced the challenge of managing frequent and high-profile Traffic Regulation Order consultations. These consultations on parking and traffic changes were often contentious and required careful public engagement, a need heightened by national lockdowns preventing in-person events. The council turned to Delib's Citizen Space platform to run all of their public engagement activity online.

Delib's solution provided a centralized, standardized online system. RBKC utilized Citizen Space's configurable hub to create a dedicated section for traffic consultations, making it easier for residents to find and participate. This approach streamlined the process for staff and the public, and the 'We Asked, You Said, We Did' feature provided a clear way to close the feedback loop with transparency on decision outcomes.

Royal Borough of Kensington and Chelsea