Case Study: Royal Borough of Kensington and Chelsea makes its citizens’ panel easy to find and manage with Delib’s Citizen Space

Royal Borough of Kensington and Chelsea - Customer Case Study

The Royal Borough of Kensington and Chelsea (RBKC) faced the challenge of effectively engaging its diverse population to ensure all resident voices were heard in local decision-making. To achieve this, they established a Citizens' Panel but needed a way to manage it transparently and securely. They turned to Delib, using its Citizen Space platform to host and administer the panel.

Delib's solution provided a configurable hub within Citizen Space that featured a dedicated, private section for the Citizens' Panel. This allowed the council to easily administer the panel alongside their other consultations while keeping communications with members secure. The results included making the panel's activities transparent and easy for the public to find, fostering greater trust among residents. This approach helped RBKC reliably gather a wider range of resident opinions to better inform local priorities and developments.

Royal Borough of Kensington and Chelsea