Case Study: Royal Borough of Kensington and Chelsea streamlines TRO consultations with Delib Citizen Space

Royal Borough of Kensington and Chelsea - Customer Case Study

The Royal Borough of Kensington and Chelsea, one of London's most densely populated boroughs, faced the challenge of managing high-profile and often contentious Traffic Regulation Order (TRO) consultations. With public engagement being crucial, the council needed an effective way to run dozens of these consultations annually, a task made more difficult by national lockdowns. They turned to vendor Delib for a solution using their Citizen Space platform.

Delib's Citizen Space provided a centralized, online system for running all public engagement. Key to the solution was the configurable hub, which allowed the creation of a dedicated 'traffic consultation' section, making it easier for residents to find and respond to relevant proposals. The results included a more streamlined process for staff and the public, alongside an improved ability to close the feedback loop with respondents using the platform's 'We Asked, You Said, We Did' feature for greater transparency.

Royal Borough of Kensington and Chelsea