Case Study: Reading Borough Council modernises public consultations with Citizen Space from Delib

Reading Borough Council - Customer Case Study

Reading Borough Council sought to modernize its digital communications and public consultation activities. To address this challenge, they chose to adopt the Citizen Space platform from the vendor Delib, as part of a shift towards a more integrated approach.

The solution from Delib was implemented because Citizen Space is easy for anyone to use without needing specialist technical expertise. This has helped the council’s staff view online consultation not as a complex IT task but as a straightforward exercise in public engagement, which staff from across the organization can now initiate themselves. A Digital and Website Manager noted that the platform strips away unnecessary complicatedness, making it approachable and increasing the likelihood that people will actually consult.

Reading Borough Council