Case Study: Police Scotland achieves 500% higher consultation response rates with Delib Citizen Space

Police Scotland - Customer Case Study

Police Scotland sought to improve the public engagement and response rates for their consultation activities. They chose to implement Citizen Space from the vendor Delib as their platform for both public and internal consultations.

Delib's solution included an onboarding process that embedded best practices and accessibility into Police Scotland's consultations, ensuring they were citizen-focused. This approach led to a significant improvement, with Police Scotland reporting a 500% increase in response rates to their public consultations since switching to Citizen Space.

Police Scotland