Case Study: Police Scotland builds trust and boosts community engagement with Delib's Citizen Space

Police Scotland - Customer Case Study

Police Scotland, the national police force for Scotland, faced a challenge in engaging with the public openly and transparently. They relied on outdated survey tools to gather feedback from citizens until they procured Citizen Space from Delib.

Using Delib's Citizen Space, Police Scotland created accessible surveys with geospatial mapping and integrated feedback mechanisms. This solution led to a 500% increase in response rates, including over 16,000 responses to their annual survey, allowing them to build trust and develop new community partnerships.

Police Scotland

Davina Fereday

Research and Insight Manager