Case Study: Police Scotland builds trust and boosts public engagement with Delib's Citizen Space

Police Scotland boosts response rates 500% with Delib

Police Scotland, the national police force for Scotland, faced the challenge of engaging with the public in an open and transparent manner. They needed to move beyond outdated survey tools to gather feedback from Scotland's diverse communities. To address this, they procured Citizen Space from the vendor Delib.

Using Delib's Citizen Space, Police Scotland created accessible surveys that utilize geospatial data. This solution led to a dramatic 500% increase in response rates. A key survey received over 16,000 responses, allowing the force to develop new partnerships and pilot new approaches to community engagement, ultimately establishing them as a gold standard in policing.

Police Scotland