Case Study: Northern Ireland Civil Service achieves more accessible consultations with Delib’s Citizen Space

Northern Ireland Civil Service scales accessible consultations with Delib across 11 million responses

The Northern Ireland Civil Service faced a challenge in modernizing its public consultations, which were previously conducted via email, post, and fax. In line with its 'digital by default' goals, it needed a more accessible and unified approach to public engagement. The organization turned to Delib and its Citizen Space platform to address this.

Delib implemented Citizen Space, a platform that scales across all government departments and is compliant with WCAG 2.1 accessibility guidelines. This solution provided a unified system for consultations, supported the government's open data policy, and increased transparency by making it easy to publish results. This helped to build public trust and has allowed the platform to become the Northern Ireland Civil Service's preferred surveying tool.

Northern Ireland Civil Service