Case Study: North West Leicestershire District Council improves recycling feedback and progress with Delib’s Citizen Space

North West Leicestershire District Council reaches 46.3% recycling rate with Delib

North West Leicestershire District Council, a UK local authority, faced the challenge of low recycling rates among its 100,000 residents due to a confusing system. The council set an ambitious target of a 50% recycling rate and needed meaningful feedback on a pilot scheme for new recycling trolleys. They turned to their existing vendor, Delib, and its Citizen Space platform to manage this process.

Using Delib's Citizen Space, the council created a dedicated feedback survey to gather resident input on the pilot. The platform's flexibility and built-in analysis tools made it easier to collate and act on the results. This feedback provided a clear picture of what was working and guided further improvements. The approach contributed to tangible progress, with the recycling rate reaching 46.3% in 2019/20 on the journey towards their 50% target.

North West Leicestershire District Council