Case Study: NHS Digital scales consultations and public engagement with Delib’s Citizen Space

NHS Digital runs nearly 600 consultations with Delib

NHS Digital, the national information and technology partner to the health and social care system, faced the challenge of procuring a consultation platform that could scale to support its large volume of activity. They needed a tool from Delib that could handle formal consultations and other engagement, integrate with their website, and support best practices in transparency.

Delib implemented its Citizen Space platform, which provided unlimited consultations and seamless website integration. NHS Digital adopted best practice habits, including clear data protection and transparent feedback loops. As a result, they ran nearly 600 consultations and engagement activities on Citizen Space, successfully scaling their programme while maintaining public trust and demonstrating accountability.

NHS Digital