Case Study: New Zealand achieves a more inclusive Health and Disability System Review with Delib’s Citizen Space

New Zealand gathers 646 submissions with Delib to review health and disability services

New Zealand undertook a Health and Disability System Review to address persistent inequities and future-proof its healthcare services. The challenge was to gather accessible and inclusive feedback from all populations, including low-income groups, Māori, and Pacific peoples. They used Delib's Citizen Space platform to achieve this.

Delib's solution enabled New Zealand to gather and analyze 646 submissions from stakeholders and the public. Using Citizen Space's open-ended survey and evidence collation capabilities, they easily coded responses to identify common themes and new opportunities for improvement. This provided measurable feedback on how public input directly impacted the review process.