Case Study: Melton Borough Council boosts planning consultation participation with Delib's Citizen Space

Melton Borough Council boosts planning consultation responses and saves officer time with Delib

Melton Borough Council was frustrated with its cumbersome and inefficient online planning consultation system, which resulted in low public participation and was time-consuming for staff to manage. Facing a new Local Plan, the council sought a better solution and turned to Delib's Citizen Space platform.

Delib provided extensive training and support to implement Citizen Space, which transformed the council's consultation approach. The results were significant: the ratio of paper responses dropped as more citizens participated online, creating considerable efficiencies. Public feedback was strongly positive, with users praising the platform's user-friendliness, notably the ability to save progress on submissions without needing to create an account.

Melton Borough Council