Case Study: London Borough of Southwark boosts inclusive citizen engagement with Delib's Citizen Space

London Borough of Southwark - Customer Case Study

The London Borough of Southwark faced the challenge of effectively and inclusively involving its residents in its ongoing decision-making processes. To achieve this ambitious goal, the council needed a robust platform to manage large-scale consultations and ensure openness and accountability. They utilized Citizen Space, a digital consultation platform from vendor Delib, to serve as the central hub for their engagement activities.

Delib's Citizen Space provided the solution, with features like 'We Asked, You Said, We Did' that made sharing feedback simple for administrators and clear for citizens. This allowed Southwark to treat consultation as a continuous process, feeding back results to validate public input and increase trust. The measurable impact was significant; for example, their large-scale 'Southwark Conversation' consultation received nearly 3000 responses, with the largest response rate by far being received online through the Delib platform.

London Borough of Southwark