Case Study: London Borough of Havering builds a habit of resident feedback with Delib’s Citizen Space

London Borough of Havering builds resident feedback habit with Delib’s Citizen Space, reaching 11 million responses

The London Borough of Havering, a large local authority serving a diverse population, needed to facilitate ongoing community engagement and consultation to better understand its residents' priorities. To manage its hundreds of annual public feedback activities, the council adopted Citizen Space, a digital democracy platform from vendor Delib.

Delib's solution involved using Citizen Space to run short, targeted satisfaction surveys, enabling residents to provide quick feedback on services. This approach built a habit of citizen feedback, providing the council with invaluable quantitative and qualitative data while also building public trust. By hosting these surveys on the accessible Citizen Space platform, Delib helped lower participation barriers and created a central, searchable hub for all engagement, making it simple for people to have their say.

London Borough of Havering