Case Study: Lewisham Council improves citizen engagement with Delib's Citizen Space

Lewisham Council - Customer Case Study

Lewisham Council launched a consultation to gather resident feedback on its Local Implementation Plan (LIP). To support this, they partnered with the vendor Delib and utilized their Citizen Space platform to run an online survey, aiming to effectively engage the local community.

Delib's solution used the Citizen Space Fact Bank functionality, which placed detailed background information directly alongside the survey questions for respondents. This approach provided essential context and improved the quality of feedback. The council reported excellent citizen engagement and credited the use of these modern digital tools for helping them reliably source information from the people who live and work in the borough.

Lewisham Council