Case Study: Leicester City Council makes Local Plan consultations more accessible with Delib’s Citizen Space

Leicester City Council makes Local Plan consultations simpler with Delib, supporting 11 million responses

The customer, Leicester City Council, faced the challenge of making their complex and lengthy Local Plan consultation more accessible and less daunting for the public. They partnered with vendor Delib and utilized their Citizen Space platform to overhaul the process and improve public engagement.

Delib's solution involved using Citizen Space's skip logic feature to create a 'main menu' style consultation. This allowed respondents to navigate only the sections relevant to them, with a separate, organized repository for supporting evidence. The result was a vastly simplified and more pleasant user experience that put the respondent in charge. This approach set a new precedent for accessible planning consultations and demonstrated that engaging well online is achievable for complex projects.

Leicester City Council