Case Study: Leicester City Council makes Local Plan consultations more accessible with Delib’s Citizen Space

Leicester City Council - Customer Case Study

Leicester City Council faced the challenge of making their Local Plan consultation accessible. Local Plans are notoriously long, confusing, and full of jargon, which often deters public participation. To address this, they turned to the digital consultation platform Citizen Space from vendor Delib.

Delib's solution utilized the platform's sophisticated skip logic to create a "main menu" for the consultation. This allowed respondents to navigate only the sections relevant to them, vastly simplifying the complex process. The result was a more accessible and user-friendly experience, enabling both the general public and professional developers to engage with the consultation in a way that suited them. This approach by Delib set a new precedent for effective online planning engagement.

Leicester City Council

Paul Clark

Leicester City Council