Case Study: Kingston co-creates an inclusive equality strategy with Delib's Citizen Space

Kingston co-creates Inclusive Kingston Strategy in 20 weeks with Delib

Kingston council faced the challenge of creating a new four-year equality, diversity, and inclusion strategy that was genuinely co-created with its residents. They needed to reach a wide range of voices, including hard-to-reach groups, and understand lived experiences in a demonstrably inclusive way over a sustained period. To achieve this, they used the Citizen Space platform from Delib.

Delib's solution enabled Kingston to run a two-phase online engagement over 20 weeks, capturing structured feedback through Citizen Space surveys. The live demographic data allowed the council to target under-represented groups mid-process, resulting in over 700 active contributors. This feedback directly shaped the final strategy's four equality objectives, creating a clear line from resident contribution to council commitment.

Kingston