Case Study: HM Courts & Tribunals Service turns employee ideas into workplace change with Delib Dialogue

HM Courts & Tribunals Service uses Delib to engage 450 staff across 450 locations

HM Courts & Tribunals Service (HMCTS) was seeking a better way to engage its employees after a previous "Bright Ideas" scheme was perceived as a black hole where suggestions went unanswered. The challenge was to provide a transparent platform for staff across 450 locations to voice ideas and feel heard. They chose the vendor Delib, implementing their Dialogue platform to meet this need.

Using Delib's Dialogue, HMCTS created the "Growing Ideas That Matter" site, which encouraged collaborative idea development with clear ownership. The results included senior leadership sponsorship for challenges, leading to tangible organisational changes. Delib's solution helped HMCTS employees feel valued and provided a virtual workshop for meaningful discussion, ensuring a broad spectrum of ideas were considered for improving the workplace.

HM Courts & Tribunals Service (hmcts)