Case Study: HM Courts and Tribunals Service boosts employee engagement with Delib's Dialogue

HM Courts and Tribunals Service - Customer Case Study

HM Courts and Tribunals Service (HMCTS) sought to improve employee engagement by creating a more effective channel for staff to suggest ideas for organizational improvement. Their previous "Bright Ideas" intranet scheme was perceived as a black hole where suggestions went unanswered. They chose to use the Delib Dialogue platform to build a new, transparent system that would show employees their voices truly mattered.

Delib's solution, a site called "Growing Ideas That Matter," enabled continuous, productive conversations accessible on any device. By involving senior leaders as challenge sponsors and implementing features like daily notifications, Delib helped ensure ideas were heard and acted upon. The results included implemented organizational changes and a workforce that felt more valued, with the platform serving as a vital virtual workshop for HMCTS's 450 geographically dispersed locations.

HM Courts and Tribunals Service

Lauren Waters

Customer Innovation Manager