Case Study: Hamilton City Council achieves 10x higher response rates in half the time with Delib's Citizen Space

Hamilton City Council - Customer Case Study

Hamilton City Council faced a significant challenge in managing the public submission process for its 10-year plan. The traditional paper-based method was administratively intensive, with responses being difficult to access. Public concern was growing over the slow, six-week-long process, and councillors had only two weeks to review all the collated feedback.

The council modernized its process by implementing Delib's Citizen Space. This digital platform allowed for online submissions, which were moderated and published publicly, making them far more accessible. The solution made the process more efficient and transparent. As a result, the public felt genuinely heard, and the council achieved a tenfold increase in the response rate in half the time it previously took.

Hamilton City Council

Julie Clausen

Hamilton City Council