Case Study: Hamilton City Council achieves 10x higher response rates in half the time with Delib’s Citizen Space

Hamilton City Council boosts response rates 10x in half the time with Delib

Hamilton City Council faced an admin-intensive and slow public consultation process for its 10-year plan, relying on paper submissions that were difficult for the public to access and for councillors to review. This led to public concern over the time it took to receive a response. To modernize this, the council turned to Delib's Citizen Space platform.

By implementing Delib's Citizen Space, the council moved the submission process online. This made responses publicly viewable and searchable, dramatically increasing efficiency and transparency. The result was a public that felt genuinely heard, with the council achieving a 10x higher response rate in half the time previously required.

Hamilton City Council