Case Study: Government of Northern Ireland achieves accessible, transparent consultations with Delib’s Citizen Space

Government of Northern Ireland - Customer Case Study

The Government of Northern Ireland was undertaking a digital transformation initiative to make its services 'digital by default'. Prior to using Delib's Citizen Space, most departmental consultations were conducted via email, post, or fax, which was not aligned with their goals of accessibility and transparency. They needed a unified, accessible platform to modernize their consultation process.

Delib implemented its Citizen Space platform, which scales across all government departments and is compliant with WCAG 2.1 accessibility guidelines. This solution provided a unified system for creating consultations and supported the government's open data policy by making feedback easy to analyze and publish. The results included increased public trust through greater transparency and accountability, demonstrating that citizen feedback is taken seriously, which in turn helps to increase response rates over time.