Case Study: Gambling Commission builds trust through consistent consultations with Delib's Citizen Space

Gambling Commission drives 13,000 consultation responses with Delib

The Gambling Commission, the UK's gambling regulator, faced a challenge with its consultation process being inconsistent, labour-intensive, and difficult for stakeholders to navigate. To address this, they chose Delib's Citizen Space platform to help them deliver high-quality, accessible, and efficient consultations while maintaining transparency.

Delib's solution provided a consistent and centralized hub for all consultations, featuring tools like saved progress and the "We Asked, You Said, We Did" feedback mechanism. This built significant trust and enabled remarkable engagement, with some consultations receiving thousands of responses from a diverse range of stakeholders. The measurable impact includes no major consultations being challenged on procedural grounds and the platform successfully supporting complex regulatory reforms.

Gambling Commission