Case Study: Gambling Commission builds trusted, accessible consultations with Delib's Citizen Space

Gambling Commission - Customer Case Study

The Gambling Commission, the UK's gambling regulator, faced a challenge in running consistent, high-quality, and efficient public consultations. Their stakeholders reported that the process was inconsistent and labor-intensive, making it difficult to regulate the fast-evolving sector effectively. To solve this, they implemented the Citizen Space platform from vendor Delib.

Delib's Citizen Space provided a consistent, transparent hub for all consultations, featuring tools like saving progress and the "We Asked, You Said, We Did" feedback format. This solution enabled the Gambling Commission to run a remarkably successful consultation program, receiving thousands of responses from a diverse range of stakeholders on complex topics. Crucially, no major consultation run through the platform was challenged on procedural grounds, solidifying trust and demonstrating that stakeholders felt genuinely heard.

Gambling Commission