Case Study: NHS England improves transparency and manages consultations with Citizen Space from Delib

External surveys and internal processes

NHS England sought to increase transparency and improve patient services by running a vast number of consultations and surveys for the public, staff, and stakeholders. Their challenge was the lack of a standardized, accessible digital system to manage and track all this activity efficiently throughout the year. The organization turned to vendor Delib and its Citizen Space platform for a solution.

Delib provided a centralized digital platform with Citizen Space, enabling NHS England to easily manage, publish, and run all their consultations in one place online. This standardized approach streamlined their processes, ensuring public and stakeholder engagement was consistently accessible and easier to track.

NHS England