Case Study: Environment Agency streamlines environmental permit consultations with Delib's Citizen Space

Environment Agency - Customer Case Study

The UK's Environment Agency, a major public body responsible for protecting England's environment, faced the challenge of managing hundreds of complex environmental permit consultations annually. They needed a standardized, efficient system to seek public comments on applications for activities affecting air, land, or water. They partnered with the vendor Delib to implement its Citizen Space platform to streamline this process.

By adopting Delib's Citizen Space, the Environment Agency centralized all permit consultations into a single, user-friendly online system. This solution drastically reduced administrative work, saved time and money, and streamlined internal processes. A key result was a significant advancement in transparency, allowing public comments to be published where consent was given. Delib's system made the agency more efficient than ever in gathering vital public feedback.

Environment Agency