Case Study: East Sussex County Council streamlines consultations with Delib Citizen Space

East Sussex County Council manages 5,992 responses with Delib

East Sussex County Council had a well-established consultation process but was frustrated with its unwieldy online software. The council sought a more user-friendly platform from Delib to effectively manage its online public consultation activities.

Delib implemented its Citizen Space platform, which was adopted quickly and seamlessly. The solution resulted in a marked decrease in help requests from colleagues and saved considerable time. East Sussex now efficiently runs a diverse programme of engagement through Citizen Space, managing everything from major infrastructure projects with thousands of responses to smaller, targeted service user surveys that lead to concrete changes.

East Sussex County Council