Case Study: East Sussex County Council streamlines consultations with Delib's Citizen Space

East Sussex County Council - Customer Case Study

East Sussex County Council had a well-established consultation process but was frustrated with the inefficient and unwieldy software it was using to take these activities online. The council sought a more user-friendly platform to support its public engagement work and chose to implement Citizen Space from Delib.

Delib's solution was implemented seamlessly, complementing the council's existing processes and resulting in a marked decrease in internal help requests. Using Citizen Space, the council now manages a diverse program of engagement, from a major infrastructure project receiving over 1,000 responses to targeted surveys that led to concrete changes in foster carer training. The platform efficiently handles everything from consultations with thousands of respondents to smaller, focused engagements.

East Sussex County Council

Sue Buxton

Consultation and Engagement Manager