Case Study: Senior Australians and Aged Care achieves inclusive stakeholder consultation with Delib’s Citizen Space

Draft Charter of Aged Care Rights hearing from multiple stakeholders

The customer, the Australian Government Department of Health for Senior Australians and Aged Care, needed to gather input from a diverse range of stakeholders while drafting a new charter of rights for aged care recipients. They faced the challenge of running a wide-reaching consultation to hear from consumers, families, providers, and advocacy groups. To achieve this, they used the Citizen Space platform from their vendor, Delib.

Delib's solution provided the online consultation tool that enabled the department to efficiently collect and manage feedback from the public. This approach successfully facilitated a vital conversation between the government, care providers, and the community, ensuring the final charter was informed by the direct input of those it would affect most. The vendor, Delib, highlights this as a major public consultation, alongside other significant projects for various Australian government departments.