Case Study: Department for Environment, Food and Rural Affairs achieves constructive stakeholder engagement with Delib Dialogue

Department for Environment, Food and Rural Affairs - Customer Case Study

The department for environment, food and rural affairs (Defra), a UK government department, faced challenges in efficiently engaging with stakeholders and the public on its vast array of complex legislative responsibilities. Its previous method of gathering feedback via email was clunky and inefficient. Defra partnered with Delib, using its Dialogue tool, to move beyond the constraints of formal consultation processes.

Delib's Dialogue platform enabled Defra to facilitate a constructive online discussion on the complex issue of water abstraction reform. The tool allowed stakeholders to rate ideas and leave comments, which helped Defra delve deeper into the specifics of the policy. As a result, all feedback was collated and used by Delib's customer in the development of its final policy, providing crucial intelligence to supplement its formal consultation responses.

Department for Environment, Food and Rural Affairs