Case Study: BEIS achieves higher response rates with Delib’s Citizen Space

Department for Business, Energy and Industrial Strategy (BEIS) - Customer Case Study

The Department for Business, Energy and Industrial Strategy (BEIS) sought to improve engagement and increase participation rates for its large-scale calls for evidence on government policy. A key challenge was moving these activities from a static gov.uk webpage to a more effective platform that could handle high traffic volumes and encourage a broader range of expert input.

By implementing Delib's Citizen Space platform, BEIS made its consultations more accessible and visually appealing. Delib's solution provided a robust, easy-to-use system that supported unlimited responses and administrators. This change yielded a significant measurable impact, raising the average response completion rate from just 3% on the previous method to 21% on Citizen Space, demonstrating a major improvement in stakeholder engagement.

Department for Business, Energy and Industrial Strategy (BEIS)