Case Study: Clackmannanshire Council improves public engagement and consultation transparency with Delib’s Citizen Space

Clackmannanshire Council uses Delib to drive 938 consultation responses and protect local services

Clackmannanshire Council needed a single platform to manage a diverse and complex program of public consultations, ranging from multi-phase budget setting to statutory school relocations and community asset transfers. Each consultation type had different requirements, and the council needed a solution from a vendor like Delib that could handle this variety while maintaining consistency, transparency, and efficiency for both staff and residents.

Using Delib's Citizen Space platform, the council implemented a consistent "We Asked, You Said, We Did" approach across all engagements. The results were highly impactful, with budget consultations receiving up to 938 responses and directly influencing council decisions, such as the approval of a £248 million capital investment program and the rejection of specific savings proposals based on public feedback. Delib's solution also enabled successful consultations that shaped major investments, including a £16.8 million Wellbeing Hub.

Clackmannanshire Council