Case Study: Clackmannanshire Council builds a culture of resident feedback with Citizen Space from Delib

Clackmannanshire Council strengthens resident feedback with Delib, driving 11 million responses across 110,000 activities

Clackmannanshire Council, a local authority in Scotland, sought a modern method to regularly gauge resident feedback on its wide range of services. They partnered with Delib to use its Citizen Space platform to facilitate this ongoing engagement and make it easier for the public to participate.

Delib's solution involved implementing quick and simple feedback surveys within Citizen Space to check in with residents on various services. This approach provided the council with fast, invaluable data, built trust with the community, and created a virtuous cycle of participation. By making all engagement activities available in one accessible place, Delib helped Clackmannanshire Council lower barriers to participation and build a lasting habit of user feedback.

Clackmannanshire Council