Case Study: Civil Aviation Safety Authority achieves greater regulatory transparency with Delib's Citizen Space

Civil Aviation Safety Authority - Customer Case Study

The Civil Aviation Safety Authority (CASA), Australia's aviation regulator, sought to enhance its commitment to transparency through its consultation processes. To maintain trust and demonstrate accountability to its stakeholders, CASA required a robust tool to manage these consultations. They partnered with Delib and implemented its Citizen Space platform.

Delib's Citizen Space provided the ideal solution with its 'We Asked, You Said, We Did' and response publishing features, which publicly share consultation feedback and resulting actions. This allowed CASA to easily show stakeholders how their input directly influenced decisions, eliminating the need for them to search for outcomes. For CASA, Delib's tools fostered greater openness, strengthened stakeholder trust, and reinforced the organization's accountability.

Civil Aviation Safety Authority