Case Study: City of Edinburgh Council streamlines consultations with Delib's Citizen Space

City of Edinburgh Council manages 11,000,000+ responses with Delib

The City of Edinburgh Council faced significant challenges with its public consultation process, which was inconsistent, clunky, and relied on inefficient methods like message boards and indecipherable spreadsheets. They were desperately unequipped and under-resourced, necessitating a new approach. The council turned to Delib and its product, Citizen Space, for a solution.

Delib implemented Citizen Space to standardize and streamline the consultation process for the City of Edinburgh Council. The solution provided preloaded questions for reuse and structured exports of responses. This dramatically increased the efficiency of consultations year on year, reduced risks like inaccurate publishing, and created a new standard for users to follow. A council representative stated they could not conceive of delivering consultations without a tool like Citizen Space, as it solves so many problems.

City of Edinburgh Council