Case Study: City of Edinburgh Council achieves 3x higher tenant response rates with Delib’s Tenant Priorities Simulator

City of Edinburgh Council achieves 3x higher tenant response rates with Delib

The City of Edinburgh Council's Housing and Regulatory Services department faced the challenge of consulting its hard-to-reach tenants on rent investment decisions. Previous attempts using traditional methods had resulted in low trust and limited responses. The council partnered with vendor Delib to use their Tenant Priorities Simulator as an experimental new approach to engagement.

Delib implemented a customized online Simulator that allowed tenants to set their own spending priorities. This solution provided a straightforward procurement process and a quick turnaround. The results were a success, with the council achieving a response rate three times higher than in previous years, significantly improving engagement with their tenant audience.

City of Edinburgh Council