Case Study: Australian Civil Aviation Safety Authority gathers pilot feedback on medical self-declaration with Delib’s Citizen Space

CASA gathers 849 pilot responses with Delib

The Australian Civil Aviation Safety Authority (CASA) needed to gather feedback from pilots on a new medical self-declaration policy. Their challenge was to run an online consultation that was widely and easily accessible to ensure the new policy met the industry's needs. To achieve this, they used Citizen Space, a digital consultation platform from Delib.

Using Delib's Citizen Space, CASA successfully collected both qualitative and quantitative responses from the aviation community. The consultation received a substantial response with 849 consultees, providing valuable insights that identified key themes to address. This high level of engagement demonstrated clear support for simplifying healthcare processes while maintaining safety, directly informing the policy's development.

Australian Civil Aviation Safety Authority (CASA)