Case Study: Birmingham City Council improves formal consultation standards with Delib’s Citizen Space

Birmingham City Council runs 100+ consultations with Delib's Citizen Space

Birmingham City Council, the largest local authority in Europe, faced a challenge in standardizing its online consultation activity across the organization. Their in-house system had become obsolete, and they lacked the resources to update it. They needed a fully-featured, easy-to-use, and well-supported online consultation platform to serve as the backbone for a new, consistent process. They turned to Delib and its product Citizen Space to meet this need.

Delib's Citizen Space provided the solution, which was implemented with high-level organizational buy-in. Since adopting the platform, Birmingham City Council has run hundreds of consultations on topics ranging from traffic calming to public art strategies. The use of Citizen Space has helped ensure quality consultations are the standard, and staff have provided overwhelmingly positive feedback on the system. Delib's platform successfully met the council's requirement for digital formal consultation.

Birmingham City Council