Case Study: Birmingham City Council improves ETRO public feedback with Delib’s Citizen Space

Birmingham City Council gathers input from 1 million+ citizens with Delib

Birmingham City Council, Europe's largest local authority, faced the challenge of gathering public feedback on multiple Experimental Traffic Regulation Orders (ETROs) simultaneously. They needed a method that was simple for residents to find and respond to relevant consultations while also allowing staff to easily analyze and report on the responses received.

The council implemented Delib's Citizen Space platform to create a structured and clear online feedback process. This solution enabled residents to easily find ETROs and provide guided feedback, which streamlined analysis for staff. Delib's platform provided a consistent and vital digital channel for citizen participation, which proved especially valuable during the Covid pandemic, and resulted in overwhelmingly positive feedback from both staff and the public.

Birmingham City Council