Case Study: Birmingham City Council achieves a standardised online consultation process with Citizen Space

A Delib Case Study

Preview of the Birmingham City Council Case Study

Birmingham City Council - Customer Case Study

Birmingham City Council sought to implement a single, consistent process for its online public consultations across the entire organization. To achieve this major process overhaul, they chose to use the Citizen Space product from the vendor Delib.

By adopting Delib's Citizen Space, the Council successfully standardized its approach to digital engagement. They have since run hundreds of diverse consultations on the platform, receiving overwhelmingly positive feedback. A Policy Manager stated that Delib's solution perfectly meets their strategic requirement for formal digital consultation.


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