Case Study: Belfast City Council achieves consistent, accessible public consultations with Delib's Citizen Space

Belfast City Council streamlines consultations with Delib, supporting 11 million responses

Belfast City Council faced a challenge with an inconsistent public consultation process across its departments. Most consultations were hosted on the council website, leading to low response rates, accessibility issues, and a confusing experience for citizens. They sought to overhaul their approach by centralizing everything into one standard platform, which they achieved using Delib's Citizen Space product.

Delib provided a single, branded platform that enabled all departments to run consultations. This centralized model made consultations easier to find and navigate, increased response rates, and gave citizens greater confidence. For the council, it provided operational benefits by giving administrators a clear view of all activity and making it easier to maintain consistent standards.

Belfast City Council