Case Study: Austrade gathers SME feedback for export scheme improvements with Delib's Citizen Space

Australian Trade and Investment Commission (Austrade) - Customer Case Study

The Australian Trade and Investment Commission (Austrade) needed to gather evidence for a review of its financial assistance scheme for small and medium-sized exporters. The challenge was to reach a diverse range of businesses across Australia with a consultation that was accessible, concise, and tailored for stakeholders who were time-poor. To achieve this, they used Delib's Citizen Space platform to manage the online aspect of their engagement.

Delib provided the trusted digital platform for Austrade's consultation, which was combined with face-to-face sessions. The approach included a personal touch, featuring the review lead's photograph and foreword to build a connection with respondents. The consultation achieved a good response rate, providing a wealth of data that confirmed the scheme's value and informed specific improvements for its future.

Australian Trade and Investment Commission (Austrade)