Case Study: Australian Civil Aviation Safety Authority achieves transparent consultations with Delib’s Citizen Space

Australian Civil Aviation Safety Authority boosts transparency with Delib across 2 consultations a month

The Australian Civil Aviation Safety Authority (CASA) needed a consultation tool to support its commitment to regulatory transparency and to make consultation feedback and results easily accessible for its stakeholders. They chose Citizen Space from Delib to manage their robust consultation process, which runs approximately two consultations per month.

Delib's solution provided CASA with specific features like response publishing and the 'We Asked, You Said, We Did' summary. This enabled the authority to publish submissions and demonstrate how stakeholder feedback directly influenced decisions, thereby increasing trust and accountability. The implementation successfully made consultation outcomes easy to find, eliminating the need for stakeholders to hunt for results.

Australian Civil Aviation Safety Authority (CASA)